When you compare the average high street from 10 years ago to now, you may have noticed that the independent mobile phone retailers that used to be popular have been replaced with shops dedicated to the network providers. Local family run telecoms company, JK Comms, used to be a high street mobile retailer, you may remember their shop on Station Road East, Oxted which closed in 2011.
Since then they have been based on a small business park in Hurst Green and have moved away from being a general retailer to focus on business customers. One of the main reasons why this transition has been of great benefit is that JK Comms have more flexibility than ever with the main network providers to create packages that can really make huge savings to their customers.
Co-owner, Martin Bodle, has been working in the mobile phone industry for 25 years. He still manages accounts for quite a few of his original customers from when he had his first shop in Purley more than 20 years ago! Martin’s wife and business co-owner, Sandie, joined in 2005.
Over the years the services of JK Comms have grown to include much more than simply great value mobile solutions for business. Working with a wide range of providers they are able to assist with all your business office needs, whether you’re a small home-based business or a medium to large organisation.
JK Comms also provide various landline package for businesses, VoIP (phone service over the internet), telephone hardware including handsets, digital desktop phones, call centre systems and much more. Their services even expand beyond that of telephones and they can source great value, high speed broadband for your business.
How many times have you spoken to your network provider and not had a dedicated person to deal with your problem or query? Or had to wait such a long time just to get through to someone? Not at JK Comms, that’s for sure. All clients have a dedicated account manager so they’ll speak to the same person each time meaning your queries can be dealt with so much more efficiently.
Customer service is of the utmost importance. They’ll set up a new handset for you, or provide you with a loan handset while your current one is being repaired – no problem! They’re more than happy for customers to pop into their office or they’ll come to you – just some of the benefits of dealing with a local company.
With a huge pool of knowledge they are happy to offer advice on things such as travelling abroad, SIM swaps, finding the right phone for your needs. In an ever changing world it’s hard to keep up-to-date with the latest technology yourself. JK Comms are fully aware of the latest developments, it’s their business, and will work with you to ensure you’re making the most efficient use of latest technology.
If you’re coming to the end of your phone contract, give the team a call. They’ll look at your requirements, review your current situation and come back with some cost-effective solutions. You’ve got nothing to lose and everything to gain! I did just that myself and haven’t looked back.
Featured in Issue 94, May/June 2018